“Lenovo helps keep endpoints running at peak performance. The IT service management portal gives us a business advantage, and its capabilities distinguish Lenovo from other service providers.”
At-a-Glance
- Customer: Elevator manufacturer
- Industry: Enginering and manufacturing
- Region: China
- Topic: IT Transformation ,Productivity and Collaboration,Sustainability
Improving IT efficiency to boost business performance
This company wanted to handle increased business volumes reliably, efficiently, and at low environmental impact. By outsourcing endpoint and service desk management to Lenovo, the company is ready for whatever tomorrow brings.
Customer Problem
The company’s previous managed service provider struggled to keep pace with growth, and management and personnel issues started to affect service quality.
Lenovo Solution
The company outsourced endpoint and service desk management to Lenovo, based on Lenovo’s wide industry experience and international capabilities.
Business Impact
The company has replaced inconsistent support with comprehensive, effective IT services managed by Lenovo, ensuring users always have access to support when they need it.
“Lenovo helps keep endpoints running at peak performance. The IT service management portal gives us a business advantage, and its capabilities distinguish Lenovo from other service providers.”
Spokesperson, elevator manufacturer
Results
- · Streamlines endpoint management
- · Ensures support is always available with 24/7 service desk
- · Establishes efficient, sustainable IT operations
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