Mark Rayner is a Software Engineer at the IBM Center for Microsoft Technologies in Kirkland Washington. He specializes in Microsoft Windows, IBM eServer xSeries, and BladeCenter systems. He has taken on various roles at IBM including the test lead position on IBM Remote Deployment Manager and IBM System Migration Assistant, and has done extensive work on Hosted Clients Citrix MetaFrame Presentation Server solutions. He is the lead author of two published white papers for Citrix MetaFrame and Hosted clients. He has been with IBM for five years. He holds a BS degree in Industrial Technology from California Polytechnic State University in San Luis Obispo with a concentration in Industrial Management.