Lenovo ThinkSystem DE4000H Hybrid Storage Array

Lenovo ThinkSystem DE4000H is a scalable, hybrid entry-level storage system that is designed to provide performance, simplicity, capacity, security, and high availability for medium to large businesses. It delivers enterprise-class storage management capabilities with a wide choice of host connectivity options, flexible drive configurations, and enhanced data management features. The ThinkSystem DE4000H is a perfect fit for a wide range of enterprise workloads, including big data and analytics, video surveillance, technical computing, backup and recovery, and other storage I/O-intensive applications.

ThinkSystem DE4000H models are available in a 2U rack form-factor with 24 small form-factor (2.5-inch SFF) drives (2U24 SFF), 12 large form-factor (3.5-inch LFF) drives (2U12 LFF), or a 4U rack form-factor with 60 LFF drives (4U60 LFF) and include two controllers, each with 8 GB or 32 GB memory for a system total of 16 GB or 64 GB. Host interface cards provide 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC connections.

The ThinkSystem DE4000H Storage Array scales up to 192 drives with the attachment of Lenovo ThinkSystem DE120S 2U12, DE240S 2U24 SFF, and DE600S 4U60 LFF Expansion Enclosures. It also offers flexible drive configurations with the choice of 2.5-inch (SFF) and 3.5-inch (LFF) form factors, 10 K rpm SAS and 7.2 K rpm NL SAS hard disk drives (HDDs), and SAS solid-state drives (SSDs).

Figure 1. Lenovo ThinkSystem DE4000H 2U24 SFF (top), 2U12 LFF (middle), and 4U60 LFF (bottom)

The ThinkSystem DE4000H scales up to 3 PB of raw storage capacity, and it offers block storage connectivity with support for 1/10 Gb iSCSI or 4/8/16 Gb FC, and 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC.

The ThinkSystem DE4000H offers the following key features and benefits:

• Scalable entry-level hybrid storage with dual active/active controller configurations with 8 GB or 32 GB system memory per controller for high availability and performance.
• Improved performance and data protection with Dynamic Disk Pools (DDP) technology, as well as support for traditional RAID 0, 1, 3, 5, 6, and 10.
• Flexible host connectivity to match diverse client needs with support for 1/10 Gb iSCSI or 4/8/16 Gb FC, and 12 Gb SAS, 10/25 Gb iSCSI, or 8/16/32 Gb FC connectivity.
• 12 Gb SAS drive-side connectivity with support for up to 24x 2.5-inch small form factor (SFF) drives in the 2U24 SFF enclosures, up to 12x 3.5-inch large form factor (LFF) drives in the 2U12 LFF enclosures, or up to 60x 3.5-inch LFF drives in the 4U60 LFF enclosures.
• Scalability to up to 192 SFF or LFF drives with the attachment of the ThinkSystem DE240S 2U24 SFF, DE120S 2U12 LFF, or DE600S 4U60 LFF expansion enclosures to satisfy growing needs for storage capacity and performance.
• Rich set of standard storage management functions available at no extra cost, including Dynamic Disk Pools, SSD read cache, snapshots, volume copy, thin provisioning, and encryption (requires optional FIPS drives).
• Optional licensed functions, including higher number of snapshots for greater scalability and synchronous or asynchronous mirroring for continuous data availability.
• Intuitive, web-based GUI for easy system setup and management.
• Designed for 99.9999% availability with redundant hot-swap components, including controllers and I/O modules, power supplies, cooling modules (4U60 LFF enclosures only), proactive maintenance, and non-disruptive firmware upgrades.

The ThinkSystem DE4000H supports the complete range of data storage requirements, from highly used applications to high-capacity, low usage applications.

The following drives are supported in the 2U24 SFF enclosures:

• Capacity-optimized SSDs (1 drive write per day [DWD]): 3.84 TB, 7.68 TB, and 15.36 TB
• High performance SSDs (3 DWD): 800 GB, 1.6 TB, and 3.2 TB
• High performance self-encrypting FIPS SSDs (3 DWD): 1.6 TB
• Performance-optimized, enterprise class HDDs: 1.2 TB and 1.8 TB 10K rpm
• Performance-optimized, enterprise class self-encrypting FIPS HDDs: 1.8 TB 10K rpm

All drives are dual-port and hot-swappable. Drives of the same form factor can be intermixed within the appropriate enclosure, which provides the flexibility to address performance and capacity needs within a single enclosure.

Up to three ThinkSystem DE240S 2U24 SFF, or up to three ThinkSystem DE600S 4U60 LFF, or up to seven ThinkSystem DE120S 2U12 LFF, or a combination of the ThinkSystem DE240S, DE120S, and DE600S expansion enclosures for a total of up to 192 drives per system (including controller and expansion enclosures) are supported by a single ThinkSystem DE4000H system.

Customers can intermix 2U24 SFF, 2U12 LFF, and 4U60 LFF expansion enclosures behind a 2U24 SFF, 2U12 LFF, or 4U60 LFF controller enclosure. This configuration delivers the added flexibility to mix 3.5-inch and 2.5-inch drives within a single system (but not within the enclosure).

More drives and expansion enclosures are designed to be dynamically added with virtually no downtime, which helps to quickly and seamlessly respond to ever-growing capacity demands.

The ThinkSystem DE4000H offers high levels of system and data availability with the following technologies:

• Dual-active controller modules with automatic load balancing and failover
• Mirrored data cache with flash backup (battery-backed destaging to flash)
• Dual-port SAS HDDs and SSDs with automatic drive failure detection and rebuild with global hot spares
• Redundant, hot-swappable and customer replaceable hardware components, including SFP/SFP+ transceivers, controller and I/O modules, power supplies, cooling modules (4U60 LFF only), and drives
• Automated path failover support for the data path between the host and the drives with multipathing software
• Non-disruptive controller and drive firmware upgrades

The following figure shows the front of the ThinkSystem DE4000H and DE240S 2U SFF enclosures.

Figure 2. ThinkSystem DE4000H and DE240S 2U SFF enclosures front view

The front of the ThinkSystem DE4000H and DE240S 2U SFF enclosures includes the following components:

• 24 SFF hot-swap drive bays
• Enclosure status LEDs
• Enclosure ID LED

The rear of the ThinkSystem DE240S or DE120S 2U expansion enclosure includes the following components:

• Two redundant hot-swap I/O Modules; each I/O Module provides four 12 Gb SAS x4 expansion ports (Mini-SAS HD SFF-8644) for connections to the controller enclosures and for connecting the expansion enclosures between each other.
• Two redundant hot-swap 913 W (100 - 240 V) AC power supplies (IEC 320-C14 power connector) with integrated cooling fans.

The following table lists the ThinkSystem DE4000H storage system specifications.

Note: The supported hardware options, software features, and interoperability listed in this product guide are based on the software version 11.60. For details about specific software releases that introduced support for certain hardware options and software features, refer to the Release notes of the particular software release for the ThinkSystem DE4000H that can be found at:
http://datacentersupport.lenovo.com

* Estimated performance based on internal measurements.
** For a detailed list of configuration limits and restrictions for a specific version of the software, refer to the Lenovo Data Center Support website:
http://datacentersupport.lenovo.com

The following table lists the CTO base models for the ThinkSystem DE4000H.

The following table lists the preconfigured models wih Gen 2 controllers, available by market.

Configuration notes:

• For preconfigured models, two DE4000 controllers (feature code BQ9Z or BQA0) are included in the model configuration.
• For CTO models, two DE4000 controllers (feature code BQ9Z or BQA0) are selected by default in the configurator, and the selection cannot be changed.

Note: Some models of the ThinkSystem DE4000H ship with SFP+ transceivers and cables. For models that ship without transceivers and cables, the supported SFP+ transceivers, DAC cables, SAS cables, or RJ-45 UTP cables should be purchased for the system (see Controllers for details).

The ThinkSystem DE4000H controller enclosures ship with two DE4000 controllers. A controller provides interfaces for host connectivity, management, and internal drives, and it runs storage management software. Each DE4000 controller ships with 8 GB or 32 GB memory for a system total of 16 GB or 64 GB.

The ThinkSystem DE4000H controller enclosures ship with four universal ports (two ports per controller) for 1/10 Gb iSCSI or 4/8/16 Gb FC host connectivity.

Each controller has one expansion slot for a host interface card (HIC).

The following host interfaces can be added to the ThinkSystem DE4000H controller enclosures with HICs:

• 8x 12 Gb SAS x4 (Mini-SAS HD SFF-8644) ports (4 ports per HIC) for SAS connectivity
• 8x 10/25 GbE SFP28 ports (4 ports per HIC) for 10/25 Gb iSCSI connectivity (require optical transceivers or DAC cables that should be purchased for the HICs)
• 8x 1/10 Gb iSCSI or 4/8/16 Gb FC SFP+ ports (4 ports per HIC) for iSCSI or FC connectivity (require transceivers or DAC cables [10 Gb iSCSI only] that should be purchased for the HICs)
• 8x 8/16/32 Gb FC SFP+ ports (4 ports per HIC for FC connectivity require optical transceivers that should be purchased for the HICs)
• 4x 1/10 Gb iSCSI RJ-45 ports (2 ports per HIC) for iSCSI connectivity (2U12 LFF and 2U24 SFF controller enclosures only)

Each DE4000 controller also provide two 12 Gb SAS x4 expansion ports (Mini-SAS HD SFF-8644 connectors) for the attachment of the ThinkSystem DE Series expansion units.

Configuration notes:

• Both controllers must have the same system memory size: 8 GB or 32 GB.
• Two host interface cards are required for selection (one per controller).
• All four SFP+ base ports in the system must have the same connectivity type (either iSCSI or FC, but not both types) and the same type of SFP+ media (either optical transceivers or DAC cables, but not both types).
• Both controllers must have the same type of the host interface card installed (12 Gb SAS SFF-8644, 10 Gb iSCSI / 16 Gb FC SFP+, 10/25 Gb iSCSI SFP28, 32 Gb FC SFP+, or 1/10 Gb iSCSI RJ-45, and both cards must have SFP+/SFP28 media of the same type (either optical transceivers or DAC cables, but not both types).

The following table lists the DE4000H controller and supported connectivity options.

The ThinkSystem DE4000H supports attachment of DE120S 2U12 LFF, DE240S 2U24 SFF or DE600S 4U60 LFF expansion enclosures for a total of up to 192 drives per system (including controller and expansion enclosures).

The supported expansion types and quantities are dependent on the controller enclosure type, as listed in the following table.

Intermix of 2U24 SFF, 2U12 LFF, and 4U60 LFF expansion enclosures behind a 2U24 SFF, 2U12 LFF, or 4U60 LFF controller enclosure is supported. The expansion enclosures can be added to the system non-disruptively.

Note: The Relationship and TopSeller models of the ThinkSystem DE240S, DE120S, and DE600S listed in this section ship with four 1 m SAS cables; additional SAS cables that are listed in this section can be purchased for the system, if needed.

Each ThinkSystem DE Series expansion enclosure ships with two SAS I/O expansion modules. Each I/O expansion module provides four external 12 Gb SAS x4 ports (Mini-SAS HD SFF-8644 connectors labelled Port 1-4) that are used for connections to the ThinkSystem DE4000H and for daisy chaining the expansion enclosures between each other.

Two expansion ports on the Controller A are connected to the Ports 1 and 2 on the I/O Module A in the first expansion enclosure in the chain, and the Ports 3 and 4 on the I/O Module A in the first expansion enclosure are connected to the Ports 1 and 2 on the I/O Module A in the adjacent expansion enclosure, and so on.

Two expansion ports on the Controller B are connected to the Ports 1 and 2 on the I/O Module B in the last expansion enclosure in the chain, and the Ports 3 and 4 on the I/O Module B in the expansion enclosure are connected to the Ports 1 and 2 on the I/O Module B in the adjacent expansion enclosure, and so on.

The following table lists ordering information for the supported expansion enclosure connectivity options.

The ThinkSystem DE Series 2U24 SFF enclosures support up to 24 SFF hot-swap drives, the 2U12 LFF enclosures support up to 12 LFF hot-swap drives, and the 4U60 LFF enclosures support up to 60 LFF hot-swap drives.

The following table lists supported drive options for the 2U24 SFF controller and expansion enclosures.

The following table lists supported drive options for the 2U12 LFF controller and expansion enclosures.

The following table lists supported drive options for the 4U60 LFF controller and expansion enclosures.

The following table lists supported drive pack options for the 4U60 LFF controller and expansion enclosures.

Configuration notes:

The following functions are included with every ThinkSystem DE4000H:

• RAID levels 0, 1, 3, 5, 6, and 10: Provide the flexibility to choose the level of performance and data protection required.
• Dynamic Disk Pools (DDP) technology: Helps improve performance and availability with significantly faster rebuild time and reduced exposure to multiple drive failures by allowing data and built-in spare capacity to be distributed across all physical drives in the storage pool.
• All Flash Array (AFA) capability: Meets the demand for higher speed storage and provide higher IOPS and bandwidth with lower power usage and total cost of ownership than hybrid or HDD-based solutions.
• SSD Read Cache: Helps accelerate performance of read-centric workloads.
• Thin provisioning: Optimizes efficiency of Dynamic Disk Pools by allocating storage space based on the minimum space required by each application at any given time, so that applications consume only the space they are actually using, not the total space that has been allocated to them, which allows customers to purchase storage they need today and add more as application requirements grow.
• Snapshots: Enables creation of copies of data for backup, parallel processing, testing, and development, and have the copies available almost immediately. Base software supports up to 128 snapshot targets per system.
• Encryption: Provides encryption for data at rest for enhanced data security with the optional FIPS 140-2 Level 2 drives and embedded key management (AES-256) or an external key management server.
• Automatic load balancing: Provides automated I/O workload balancing of I/O traffic from the hosts across both controllers.
• Data assurance: Ensures industry-standard T10-PI end-to-end data integrity in the storage system (from the host ports to the drives).
• Dynamic volume and capacity expansion: Allows the capacity of a volume to be expanded by adding new physical drives or making use of unused space on existing drives.

The ThinkSystem DE4000H capabilities can be expanded with optional licensed functions. Optional licensed functions include:

• Snapshots upgrade: Increase the supported number of snapshot targets to 512.
• Synchronous mirroring: Provides storage system-based online, real-time data replication between the storage systems containing primary (local) and secondary (remote) volumes by using synchronous data transfers over Fibre Channel communication links (both storage systems must have licenses for synchronous mirroring).
• Asynchronous mirroring: Provides storage system-based data replication between the storage systems containing primary (local) and secondary (remote) volumes by using asynchronous data transfers over iSCSI or Fibre Channel communication links at set intervals (both storage systems must have licenses for asynchronous mirroring).

Note: The synchronous and asynchronous mirroring features of the ThinkSystem DE4000H interoperate with other ThinkSystem DE Series storage arrays.

Software maintenance is included in the ThinkSystem DE4000H base warranty and optional warranty extensions, which provides 3-year software support with the option to extend it up to 5 years in 1-year or 2-year increments (see Warranty and support for details).

The DE4000H supports the following management interfaces:

• ThinkSystem System Manager, a web-based interface via HTTPS for single-system management, that runs on the storage system itself and requires only a supported browser, so there is no need for a separate console or plug-in. For more information, see the System Manager Online Help.
• ThinkSystem SAN Manager, a host-installed GUI-based application, for centralized management of multiple storage systems. For more information, see the SAN Manager Online Help.
• ThinkSystem DE Series Storage Plugin for vCenter. For more information, see the DE Series vCenter Plugin Online Help.
• Command line interface (CLI) via SSH or through serial console. For more information, see the CLI Online Help.
• Syslog, SNMP, and e-mail notifications.
• Optional Lenovo XClarity Administrator support for discovery, inventory, and monitoring.

The ThinkSystem DE Series 2U24 SFF and 2U12 LFF enclosures ship with two redundant hot-swap 913 W (100 - 240 V) Platinum AC power supplies, each with an IEC 320-C14 connector. The Relationship and TopSeller models of the ThinkSystem DE4000H 2U24 SFF and 2U12 LFF, DE240S 2U24 SFF, and DE120S LFF enclosures listed in Controller enclosures and Expansion enclosures ship with two 1.5 m, 10A/100-250V, C13 to IEC 320-C14 rack power cables.

The ThinkSystem DE Series 4U60 LFF enclosures ship with two redundant hot-swap 2325 W (200 - 240 V) Platinum AC power supplies, each with an IEC 320-C20 connector. The Relationship models of the ThinkSystem DE4000H 4U60 LFF and DE600S 4U60 LFF enclosures listed in Controller enclosures and Expansion enclosures ship with two 2.5 m, 16A/100-240V, C19 to IEC 320-C20 rack power cables.

The CTO models require the selection of two power cables.

The following table lists the rack power cable and line cord options that can be ordered for the DE Series 2U24 SFF and 2U12 LFF enclosures (two power cords per enclosure).

The following table lists the rack power cable and line cord options that can be ordered for the DE Series 4U60 LFF enclosures (two power cords per enclosure).

* CTO only.

The individually shipped ThinkSystem DE Series 2U12 enclosures come with the ThinkSystem Storage Rack Mount Kit 2U12, and the individually shipped ThinkSystem DE Series 2U24 and 4U60 enclosures come with the ThinkSystem Storage Rack Mount Kit 2U24/4U60. These rack mount kits are listed in the following table.

When the ThinkSystem DE Series enclosures are factory-integrated and shipped installed in a rack cabinet, the rack mount kits that support Ship-in-Rack (SIR) capabilities are derived by the configurator. The SIR-capable rack mount kits are listed in the following table.

The following table summarizes the rack mount kit features and specifications.

‡ The rack cabinet must be at least 1100 mm (43.31 in.) deep for 4U60 enclosures.
* The majority of the enclosure components can be serviced from the front or rear of the enclosure, which does not require the removal of the enclosure from the rack cabinet.
** If a 0U PDU is used, the rack cabinet must be at least 1000 mm (39.37 in.) deep for 2U12 and 2U24 enclosures, or at least 1200 mm (47.24 in.) deep for 4U60 enclosures.
^ Measured when mounted on the rack, from the front surface of the front mounting flange to the rear most point of the rail.

The ThinkSystem DE Series 2U24 SFF enclosures have the following dimensions:

• Height: 85 mm (3.4 in.)
• Width: 449 mm (17.7 in.)
• Depth: 553 mm (21.8 in.)

The ThinkSystem DE Series 2U12 LFF enclosures have the following dimensions:

• Height: 85 mm (3.4 in.)
• Width: 447 mm (17.6 in.)
• Depth: 483 mm (19.0 in.)

The ThinkSystem DE Series 2U24 SFF, 2U12 LFF, and 4U60 LFF enclosures are supported in the following environment:

• Air temperature:
  • Operating:
    • DE4000H and DE240S 2U24 SFF: 5 °C - 45 °C (41 °F - 113 °F)
    • DE4000H and DE120S 2U12 LFF: 10 °C - 40 °C (50 °F - 104 °F)
    • DE4000H and DE600S 4U60 LFF: 10 °C - 40 °C (50 °F - 104 °F)
  • Non-operating: -10 °C - +50 °C (14 °F - 122 °F)
  • Maximum altitude: 3050 m (10,000 ft)
• Relative humidity:
  • Operating: 8% - 90% (non-condensing)
  • Non-operating: 10% - 90% (non-condensing)
• Electrical power:
  • 100 to 127 V AC (nominal); 50 Hz / 60 Hz (except 4U60 LFF enclosures)
  • 200 to 240 V AC (nominal); 50 Hz / 60 Hz
• Acoustical noise emission:
  • DE4000H 2U24 SFF and DE120S 2U12 LFF: 6.8 bels
  • DE4000H 2U12 LFF and DE240S 2U24 SFF: 6.6 bels
  • DE4000H and DE600S 4U60 SFF: 7.2 bels

The ThinkSystem DE Series enclosures have a three-year customer-replaceable unit (CRU) and onsite limited (for field-replaceable units [FRUs] only) warranty with standard call center support during normal business hours and 9x5 Next Business Day Parts Delivered.

Lenovo’s additional support services provide a sophisticated, unified support structure for a customer's data center, with an experience consistently ranked number one in customer satisfaction worldwide.

The following Lenovo support services are available:

• Premier Support provides a Lenovo-owned customer experience and delivers direct access to technicians skilled in hardware, software, and advanced troubleshooting, in addition to the following capabilities:  
  • Direct technician-to-technician access through a dedicated phone line.
  • 24x7x365 remote support.
  • Single point of contact service.
  • End to end case management.
  • 3rd Party collaborative software support. 
  • Online case tools and live chat support.
  • On-demand remote system analysis.
• Warranty Upgrades (Preconfigured Support) are available to meet the on-site response time targets that match the criticality of customer's systems:
  • 3, 4, or 5 years of service coverage.
  • 1-year or 2-year post-warranty extensions.
  • Foundation Service: 9x5 service coverage with next business day onsite response, with optional YourDrive YourData.
  • Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select regions), with optional YourDrive YourData.
  • Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select regions), with optional YourDrive YourData.
• Managed Services

  Lenovo Managed Services provide continuous 24x7 remote monitoring (plus 24x7 call center availability) and proactive management of a customer's data center using state of the art tools, systems, and practices by a team of highly skilled and experienced Lenovo services professionals.

  Quarterly reviews check error logs, verify firmware and operating system device driver levels, and software as needed. Lenovo will also maintain records of latest patches, critical updates, and firmware levels, to ensure customer's systems are providing business value through optimized performance.

• Technical Account Management (TAM)

  A Lenovo Technical Account Manager helps customers optimize operations of their data centers based on a deep understanding of customer's business. Customers gain direct access to a Lenovo TAM, who serves as their single point of contact to expedite service requests, provide status updates, and furnish reports to track incidents over time. Also, a TAM helps proactively make service recommendations and manage service relationship with Lenovo to make certain that customer's needs are met.

• YourDrive YourData

  Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures that customer's data is always under their control, regardless of the number of drives that are installed in their Lenovo system. In the unlikely event of a drive failure, customers retain possession of their drive while Lenovo replaces the failed drive part. Customer's data stays safely on customer premises, in their hands. The YourDrive YourData service can be purchased in convenient bundles with Foundation, Essential, or Advanced Service upgrades and extensions.

• Health Check

  Having a trusted partner who can perform regular and detailed health checks is central to maintaining efficiency and ensuring that customer systems and business are always running at their best. Health Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.

Some regions might have different warranty terms and conditions than the standard warranty. This is due to local business practices or laws in the specific region. Local service teams can assist in explaining region-specific terms when needed. Examples of region-specific warranty terms are second or longer business day parts delivery or parts-only base warranty.

If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.

If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at customer’s own cost and labor and defective parts must be returned following the instructions supplied with the spare parts.

Lenovo support services are region-specific. Not all support services are available in every region. For information about Lenovo support services that are available in a specific region, refer to the following resources:

• Service part numbers in Data Center Solution Configurator (DCSC):
  http://dcsc.lenovo.com/#/services
• Lenovo Services Availability Locator
  https://lenovolocator.com/

For service definitions, region-specific details, and service limitations, refer to the following documents:

• Lenovo Statement of Limited Warranty for Infrastructure Solutions Group (ISG) Servers and System Storage
  http://pcsupport.lenovo.com/us/en/solutions/ht503310
• Lenovo Data Center Services Agreement
  http://support.lenovo.com/us/en/solutions/ht116628

Lenovo Data Center Services empower you at every stage of your IT lifecycle. From expert advisory and strategic planning to seamless deployment and ongoing support, we ensure your infrastructure is built for success. Our comprehensive services accelerate time to value, minimize downtime, and free your IT staff to focus on driving innovation and business growth.

In this section:

• Lenovo Advisory Services
• Lenovo Plan & Design Services
• Lenovo Deployment, Migration, and Configuration Services
• Lenovo Support Services
• Lenovo Managed Services
• Lenovo Sustainability Services

Lenovo Deployment, Migration, and Configuration Services

Optimize your IT operations by shifting labor-intensive functions to Lenovo's skilled technicians for seamless on-site or remote deployment, configuration, and migration. Enjoy peace of mind, faster time to value, and comprehensive knowledge sharing with your IT staff, backed by our best-practice methodology.

• Deployment Services for Storage and ThinkAgile

  A comprehensive range of remote and onsite options tailored specifically for your business needs to ensure your storage and ThinkAgile hardware are fully operational from the start.

• Hardware Installation Services

  A full-range, comprehensive setup for your hardware, including unpacking, inspecting, and positioning components to ensure your equipment is operational and error-free for the most seamless and efficient installation experience, so you can quickly benefit from your investments.

• DM/DG File Migration Services

  Take the burden of file migration from your IT’s shoulders. Our experts will align your requirements and business objectives to the migration plans while coordinating with your team to plan and safely execute the data migration to your storage platforms.

• DM/DG/DE Health Check Services

  Our experts perform proactive checks of your Firmware and system health to ensure your machines are operating at peak and optimal efficiency to maximize up-time, avoid system failures, ensure the security of IT solutions and simplify maintenance.

• Factory Integrated Services

  A suite of value-added offerings provided during the manufacturing phase of a server or storage system that reduces time to value. These services aim at improving your hardware deployment experience and enhance the quality of a standard configuration before it arrives at your facility.

Lenovo Support Services

In addition to response time options for hardware parts, repairs, and labor, Lenovo offers a wide array of additional support services to ensure your business is positioned for success and longevity. Our goal is to reduce your capital outlays, mitigate your IT risks, and accelerate your time to productivity.

• Premier Support for Data Centers

  Your direct line to the solution that promises the best, most comprehensive level of support to help you fully unlock the potential of your data center.

• Premier Enhanced Storage Support (PESS)

  Gain all the benefits of Premier Support for Data Centers, adding dedicated storage specialists and resources to elevate your storage support experience to the next level.

• Committed Service Repair (CSR)

  Our commitment to ensuring the fastest, most seamless resolution times for mission-critical systems that require immediate attention to ensure minimal downtime and risk for your business. This service is only available for machines under the Premier 4-Hour Response SLA.

• Multivendor Support Services (MVS)

  Your single point of accountability for resolution support across vast range of leading Server, Storage, and Networking OEMs, allowing you to manage all your supported infrastructure devices seamlessly from a single source.

• Keep Your Drive (KYD)

  Protect sensitive data and maintain compliance with corporate retention and disposal policies to ensure your data is always under your control, regardless of the number of drives that are installed in your Lenovo server.

• Technical Account Manager (TAM)

  Your single point of contact to expedite service requests, provide status updates, and furnish reports to track incidents over time, ensuring smooth operations and optimized performance as your business grows.

• Enterprise Software Support (ESS)

  Gain comprehensive, single-source, and global support for a wide range of server operating systems and Microsoft server applications.

For more information, consult the brochure Lenovo Operational Support Services for Data Centers.

Lenovo Managed Services

Achieve peak efficiency, high security, and minimal disruption with Lenovo's always-on Managed Services. Our real-time monitoring, 24x7 incident response, and problem resolution ensure your infrastructure operates seamlessly. With quarterly health checks for ongoing optimization and innovation, Lenovo's remote active monitoring boosts end-user experience and productivity by keeping your data center's hardware performing at its best.

Lenovo Managed Services provides continuous 24x7 remote monitoring (plus 24x7 call center availability) and proactive management of your data center using state-of-the-art tools, systems, and practices by a team of highly skilled and experienced Lenovo services professionals.

Quarterly reviews check error logs, verify firmware & OS device driver levels, and software as needed. We’ll also maintain records of latest patches, critical updates, and firmware levels, to ensure you systems are providing business value through optimized performance.

Lenovo Sustainability Services

• Asset Recovery Services

  Lenovo Asset Recovery Services (ARS) provides a secure, seamless solution for managing end-of-life IT assets, ensuring data is safely sanitized while contributing to a more circular IT lifecycle. By maximizing the reuse or responsible recycling of devices, ARS helps businesses meet sustainability goals while recovering potential value from their retired equipment. For more information, see the Asset Recovery Services offering page.

• CO2 Offset Services

  Lenovo’s CO2 Offset Services offer a simple and transparent way for businesses to take tangible action on their IT footprint. By integrating CO2 offsets directly into device purchases, customers can easily support verified climate projects and track their contributions, making meaningful progress toward their sustainability goals without added complexity.

• Lenovo Certified Refurbished

  Lenovo Certified Refurbished offers a cost-effective way to support IT circularity without compromising on quality and performance. Each device undergoes rigorous testing and certification, ensuring reliable performance and extending its lifecycle. With Lenovo’s trusted certification, you gain peace of mind while making a more sustainable IT choice.

The ThinkSystem DE Series enclosures conform to the following regulations:

• United States: FCC Part 15, Class A; UL 60950-1 and 62368-1
• Canada: ICES-003, Class A; CAN/CSA-C22.2 60950-1 and 62368-1
• Argentina: IEC60950-1
• Mexico NOM
• European Union: CE Mark (EN55032 Class A, EN55024, IEC/EN60950-1 and 62368-1); ROHS Directive 2011/65/EU
• Russia, Kazakhstan, Belarus: EAC
• China: CCC GB 4943.1, GB 17625.1, GB 9254 Class A; CELP; CECP
• India: BIS
• Japan: VCCI, Class A
• Taiwan: BSMI CNS 13438, Class A; CNS 14336-1
• Korea KN32/35, Class A
• Australia/New Zealand: AS/NZS CISPR 22 Class A

Lenovo provides end-to-end storage compatibility testing to deliver interoperability throughout the network. The ThinkSystem DE4000H Hybrid Storage Array supports attachment to Lenovo ThinkSystem, System x, and Flex System hosts by using SAS, iSCSI, or Fibre Channel storage connectivity protocols.

For end-to-end storage configuration support, refer to the Lenovo Storage Interoperation Center (LSIC):
https://datacentersupport.lenovo.com/us/en/lsic

Use the LSIC to select the known components of your configuration and then get a list all other supported combinations, with details about supported hardware, firmware, operating systems, and drivers, plus any additional configuration notes. View results on screen or export them to Excel.

Lenovo offers the ThinkSystem DB Series of Fibre Channel SAN switches for high-performance storage expansion. See the DB Series product guides for models and configuration options:

• ThinkSystem DB Series SAN Switches:
  https://lenovopress.com/storage/switches/rack#rt=product-guide

The following table lists the supported rack cabinets.

For specifications about these racks, see the Lenovo Rack Cabinet Reference, available from:
https://lenovopress.com/lp1287-lenovo-rack-cabinet-reference

For more information, see the list of Product Guides in the Rack cabinets category:
https://lenovopress.com/servers/options/racks

The following table lists the power distribution units (PDUs) that are offered by Lenovo.

For more information, see the Lenovo Press documents in the PDU category:
https://lenovopress.com/servers/options/pdu

The following table lists the uninterruptible power supply (UPS) units that are offered by Lenovo.

For more information, see the list of Product Guides in the UPS category:
https://lenovopress.com/servers/options/ups

Why wait to obtain the technology you need now? No payments for 90 days and predictable, low monthly payments make it easy to budget for your Lenovo solution.

• Flexible

  Our in-depth knowledge of the products, services and various market segments allows us to offer greater flexibility in structures, documentation and end of lease options.

• 100% Solution Financing

  Financing your entire solution including hardware, software, and services, ensures more predictability in your project planning with fixed, manageable payments and low monthly payments.

• Device as a Service (DaaS)

  Leverage latest technology to advance your business. Customized solutions aligned to your needs. Flexibility to add equipment to support growth. Protect your technology with Lenovo's Premier Support service.

• 24/7 Asset management

  Manage your financed solutions with electronic access to your lease documents, payment histories, invoices and asset information.

• Fair Market Value (FMV) and $1 Purchase Option Leases

  Maximize your purchasing power with our lowest cost option. An FMV lease offers lower monthly payments than loans or lease-to-own financing. Think of an FMV lease as a rental. You have the flexibility at the end of the lease term to return the equipment, continue leasing it, or purchase it for the fair market value. In a $1 Out Purchase Option lease, you own the equipment. It is a good option when you are confident you will use the equipment for an extended period beyond the finance term. Both lease types have merits depending on your needs. We can help you determine which option will best meet your technological and budgetary goals.

Ask your Lenovo Financial Services representative about this promotion and how to submit a credit application. For the majority of credit applicants, we have enough information to deliver an instant decision and send a notification within minutes.

The following sales training courses are offered for employees and partners (login required). Courses are listed in date order.

1. ThinkSystem DM and DE Series Technical Overview
   2024-10-15 | 30 minutes | Employees and Partners
   Details
   ThinkSystem DM and DE Series Technical Overview
   
   

   This course provides a technical overview of the ThinkSystem DM and DE series products. Course DDMO101 – Lenovo ThinkSystem DM & DE Series Overview is recommended prior to this course.
   By the end of this course, you should be able to:
   - Describe the Lenovo portfolio for the DM and DE storage systems
   - Explain features of the DM series ONTAP software
   - Explain features of the ThinkSystem SAN Manager

   Published: 2024-10-15
   Length: 30 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DDMT100r2
2. Lenovo Data Center Product Portfolio
   2024-05-29 | 20 minutes | Employees and Partners
   Details
   Lenovo Data Center Product Portfolio
   
   

   This course introduces the Lenovo data center portfolio, and covers servers, storage, storage networking, and software-defined infrastructure products. After completing this course about Lenovo data center products, you will be able to identify product types within each data center family, describe Lenovo innovations that this product family or category uses, and recognize when a specific product should be selected.

   Published: 2024-05-29
   Length: 20 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: SXXW1110r7
3. VTT Data Management How to sell storage - April 2024
   2024-04-10 | 60 minutes | Employees Only
   Details
   VTT Data Management How to sell storage - April 2024
   
   

   In this course, you will know:
   
   - Why do we sell storage?
   - What are the basics you need to get an opportunity rolling?
   - Why Lenovo for Storage?
   - What is happening in the market today?
   - How to determine traction?

   Published: 2024-04-10
   Length: 60 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   

   Course code: DVDAT209
4. Lenovo Data Backup and Recovery Solution Overview
   2024-03-25 | 40 minutes | Employees and Partners
   Details
   Lenovo Data Backup and Recovery Solution Overview
   
   

   The goal of this course is to give Lenovo sellers and business partners an overview of the Data Backup and Recovery solution. This course includes general information about backup, archive, disaster, nomenclature and key terms for back and recovery, and Lenovo features and alliance partners software.

   Published: 2024-03-25
   Length: 40 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DSOLO200
5. ThinkSystem DE Series Portfolio Overview
   2024-03-14 | 30 minutes | Employees and Partners
   Details
   ThinkSystem DE Series Portfolio Overview
   
   

   This course builds on the Data Management Overview (DSTOO201) course by introducing you to the DE Series Portfolio.
   
   Course Objectives:
   By the end of this course, you will be able to:
   • Position the Lenovo ThinkSystem DE Series products and features based on the needs of your customers
   • Correlate the Lenovo ThinkSystem DE Series Portfolio with Lenovo’s comprehensive Data Management Portfolio
   • Use the qualifying questions to identify customer needs during conversations

   Published: 2024-03-14
   Length: 30 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DDEO201
6. Data management Overview
   2024-03-14 | 25 minutes | Employees and Partners
   Details
   Data management Overview
   
   

   After completing this course you will be able to:
   1. Know more about the data management trends and challenges
   2. Understand the data management portfolio
   3. Find out how data drives business value

   Published: 2024-03-14
   Length: 25 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DSTOO201
7. Family Portfolio: Storage
   2024-02-02 | 15 minutes | Employees and Partners
   Details
   Family Portfolio: Storage
   
   

   This course covers products in the Lenovo storage portfolio, from storage servers to direct-access storage through storage systems.
   After completing this course about the Storage family, the learner will be able to identify products within the family, describe the features of this product family, and recognize when a specific product should be selected.

   Published: 2024-02-02
   Length: 15 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: SXSW1201r16
8. Positioning ThinkSystem DE Series
   2024-02-01 | 12 minutes | Employees and Partners
   Details
   Positioning ThinkSystem DE Series
   
   

   This course provides details on how to position DE series storage systems. Course DDMO101 – Lenovo ThinkSystem DM & DE Series Overview is a prerequisite.
   
   This course focuses on enabling you to:
   • Describe the features and business value of DE Series products
   • Identify customer problems that DE Series products can solve
   • Position the appropriate DE Series product for each customer

   Published: 2024-02-01
   Length: 12 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DDET200r2
9. Using VEEAM with ThinkSystem DE Series
   2023-10-03 | 10 minutes | Employees and Partners
   Details
   Using VEEAM with ThinkSystem DE Series
   
   

   In this course you will learn about VEEAM Availability Suite for ThinkSystem DE Series. By the end of this course, you will identify the advantages of using Veeam Availability Suite and Lenovo DE Series, describe the Veeam Cloud Connect Backup with Lenovo DE Series, and explain how to use Veeam’s capabilities to provide deduplication and Compression with DE Series. Last updated on September, 29th, 2023.

   Published: 2023-10-03
   Length: 10 minutes
   

   Start the training:
   Employee link: Grow@Lenovo
   Partner link: Lenovo Partner Learning
   

   Course code: DSTOO200
10. Assessment for Lenovo ThinkSystem DM and DE Series Technical Overview 100
    2023-10-02 | 30 minutes | Partners Only
    Details
    Assessment for Lenovo ThinkSystem DM and DE Series Technical Overview 100
    
    

    This is the online assessment for the virtual-live course Lenovo ThinkSystem DM and DE Series Technical Overview 100 (DDMT100).
    
    Your objective for this assessment is to complete the 15-question quiz with the minimum passing score of 80%.

    Published: 2023-10-02
    Length: 30 minutes
    

    Start the training:
    Partner link: Lenovo Partner Learning
    

    Course code: DDMT101
11. ThinkSystem DE Series: Technical Overview Assessment 200
    2023-09-28 | 10 minutes | Employees and Partners
    Details
    ThinkSystem DE Series: Technical Overview Assessment 200
    
    

    This document contains assessment questions that focus on ThinkSystem DE Series technology. The questions are based on the Lenovo ThinkSystem DE Series Technical Overview curriculum.

    Published: 2023-09-28
    Length: 10 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET207
12. ThinkSystem DE Series: Storage System Configuration
    2023-09-28 | 23 minutes | Employees and Partners
    Details
    ThinkSystem DE Series: Storage System Configuration
    
    

    This course describes the differences between the Volume Groups and Dynamic Disk Pools technologies, as well as the benefits and tradeoffs of using each. Course DDET201 ThinkSystem DE Series: Hardware Specifications is a prerequisite.
    
    Upon completion of this training, you will be able to:
    • Distinguish volume groups from dynamic disk pools
    • Determine when to use volume groups and when to use Dynamic Disk Pools (DDP) technology
    • Describe DDP technology and its benefits
    • Describe volume groups and their benefits
    • Explain how the thin-provisioning feature provides value

    Published: 2023-09-28
    Length: 23 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET202
13. ThinkSystem DE Series: SSD Cache
    2023-09-28 | 15 minutes | Employees and Partners
    Details
    ThinkSystem DE Series: SSD Cache
    
    

    This course describes the SSD Cache feature and how SSD Cache helps to optimize read operations. Course DDET202 ThinkSystem DE Series: Storage System Configuration is a prerequisite.
    
    Upon completion of this training, you will be able to:
    • Describe the SSD Cache feature
    • Explain how SSD Cache helps you optimize solid-state disk (SSD) read cache in a DE Series storage system

    Published: 2023-09-28
    Length: 15 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET203
14. VEEAM Solutions Sales Training
    2023-09-27 | 20 minutes | Employees and Partners
    Details
    VEEAM Solutions Sales Training
    
    

    In this course you will learn about Hyper-availability for the Always-On Enterprise.
    
    By the end of this training, you should be able to:
    
    Identify and explain the core products and solutions offered by Veeam.
    Explain the key benefits and value propositions of integrating Veeam solutions with Lenovo products.

    Published: 2023-09-27
    Length: 20 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DSTOO100
15. ThinkSystem DE Series: Disaster Recovery
    2023-09-21 | 28 minutes | Employees and Partners
    Details
    ThinkSystem DE Series: Disaster Recovery
    
    

    This course describes technologies for disaster recovery and how DE series features can contribute in substantial ways to any disaster-recovery plan for storage.

    Published: 2023-09-21
    Length: 28 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET204
16. VTT: SAP HANA Transition and Refresh Opportunity - July 2023
    2023-07-14 | 60 minutes | Employees Only
    Details
    VTT: SAP HANA Transition and Refresh Opportunity - July 2023
    
    

    In this session, we cover:
    - What Next for SAP Clients?
    - Lenovo Opportunity
    - Lenovo Portfolio for SAP Solutions
    - RISE with SAP

    Published: 2023-07-14
    Length: 60 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    

    Course code: DVDAT202
17. Lenovo ThinkSystem DM and DE Series Overview
    2023-02-15 | 25 minutes | Employees and Partners
    Details
    Lenovo ThinkSystem DM and DE Series Overview
    
    

    This course focuses on enabling you to identify current business and technology challenges for your customers and position the ThinkSystem DM and DE series products, based on the needs of your customers.
    The main objectives are:
    • Identify current business and technology challenges for your customers
    • Position the Lenovo ThinkSystem DM and DE Series products based on the needs of your customers

    Published: 2023-02-15
    Length: 25 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDMO101r5
18. ThinkSystem DE Series: Hardware Specifications
    2022-09-15 | 25 minutes | Employees and Partners
    Details
    ThinkSystem DE Series: Hardware Specifications
    
    

    This course also explores the unique data management features of the ThinkSystem SAN Manager. Course DDET200 Positioning ThinkSystem DE Series is recommended prior to this course.
    By the end of this course, you should be able to:
    • Identify the controller and expansion models of the Lenovo DE Series portfolio
    • Explain the connectivity options, expansion paths, and cabling for the DE Series storage system
    • Describe the data management features of Lenovo ThinkSystem SAN Manager

    Published: 2022-09-15
    Length: 25 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET201r3
19. Selling ThinkSystem DE Series
    2022-09-15 | 15 minutes | Employees and Partners
    Details
    Selling ThinkSystem DE Series
    
    

    This course discusses common selling scenarios that describe where and how to sell Thinksystem DE series storage systems.
    This course focuses on enabling you to:
    • Discuss storage configurations and the advantages of each configuration
    • Review use cases to identify what customers need from storage systems
    • Suggest storage configurations that meet customer needs

    Published: 2022-09-15
    Length: 15 minutes
    

    Start the training:
    Employee link: Grow@Lenovo
    Partner link: Lenovo Partner Learning
    

    Course code: DDET206r2

1-10 of 19 courses. Show All

For more information, see the following resources:

• Lenovo SAN Storage product page
  https://www.lenovo.com/us/en/c/data-center/storage/storage-area-network
• ThinkSystem DE Hybrid Storage interactive 3D Tour
  https://lenovopress.com/lp0957-thinksystem-de-hybrid-interactive-3d-tour
• ThinkSystem DE Hybrid Storage datasheet
  https://lenovopress.com/ds0049-lenovo-thinksystem-de-series-hybrid-array
• Lenovo Data Center Solution Configurator
  http://dcsc.lenovo.com
• Lenovo Data Center Support
  http://datacentersupport.lenovo.com