Lenovo ThinkSystem DM5000H Unified Hybrid Storage Array

Lenovo ThinkSystem DM5000H is a unified, hybrid storage system that is designed to provide performance, simplicity, capacity, security, and high availability for medium enterprises. Powered by the ONTAP software, ThinkSystem DM5000H delivers enterprise-class storage management capabilities with a wide choice of host connectivity options, flexible drive configurations, and enhanced data management features. The ThinkSystem DM5000H is a perfect fit for a wide range of enterprise workloads, including data analytics, artificial intelligence, engineering and design, enterprise applications, and other storage I/O-intensive applications.

ThinkSystem DM5000H models are 2U rack-mount controller enclosures that include two controllers, 64 GB RAM and 8 GB battery-backed NVRAM (32 GB RAM and 4 GB NVRAM per controller), and 24 SFF hot-swap drive bays (2U24 form factor). Controllers provide universal 1/10 GbE NAS/iSCSI or 4/8/16 Gb Fibre Channel (FC) ports, or 1/10 GbE RJ-45 ports for host connectivity.

A single ThinkSystem DM5000H Storage Array scales up to 144 drives with the attachment of Lenovo ThinkSystem DM240S 2U24 SFF, DM120S 2U12, and DM600S 4U60 LFF Expansion Enclosures. It also offers flexible drive configurations with the choice of 2.5-inch (SFF) and 3.5-inch (LFF) form factors, 7.2 K rpm NL SAS hard disk drives (HDDs), and SAS solid-state drives (SSDs).

Figure 1. Lenovo ThinkSystem DM5000H

Up to 12 DM5000H Storage Arrays can be combined into a clustered system in a NAS environment, or up to 6 DM5000H Storage Arrays can be combined into a clustered system in a SAN environment.

A single ThinkSystem DM5000H can scale up to 1.96 PB of raw storage capacity. A cluster of the DM5000H storage systems can scale up to 23.5 PB for NAS or up to 11.7 PB for SAN environments.

The ThinkSystem DM5000H offers unified file and block storage connectivity with support for 1 GbE or 10 GbE NAS and iSCSI, and 8 Gb or 16 Gb Fibre Channel protocols at the same time.

The ThinkSystem DM5000H offers the following key features and benefits:

• Unified, hybrid storage with dual active/active controller configurations for high availability and performance.
• Improved performance and data protection with RAID-DP and RAID-TEC, as well as support for traditional RAID 4.
• Flexible host connectivity to match diverse client needs with support for unified NAS and SAN storage protocols, including 1/10 GbE NAS and iSCSI, and 8/16 Gb Fibre Channel connectivity.
• 12 Gb SAS drive-side connectivity with multipathing with up to 24x 2.5-inch small form factor (SFF) drives in the 2U24 SFF controller and expansion enclosures, up to 12x 3.5-inch large form factor (LFF) drives in the 2U12 LFF expansion enclosures, or up to 60x 3.5-inch LFF drives in the 4U60 LFF expansion enclosures.
• Scalability to up to 144 SFF or 120 LFF and 24 SFF drives with the attachment of the ThinkSystem DM240S 2U24 SFF, DM120S 2U12 LFF, or DM600S 4U60 LFF expansion enclosures to satisfy growing needs for storage capacity and performance.
• Flexibility in storing data on capacity-optimized SAS SSDs, performance-optimized enterprise SAS HDDs, or capacity-optimized enterprise NL SAS HDDs; mixing and matching drive types within a single system to perfectly meet performance and capacity requirements for various workloads.
• Acceleration of read-centric workloads with the high-speed, low-latency onboard NVMe SSD caching.
• A comprehensive set of advanced storage management features with the ONTAP software, including SSD read cache, hybrid storage pools, snapshots, volume copy, quality of service, thin provisioning, compression, deduplication, encryption, disk-based backup, application- and virtual machine-aware backup, quick data recovery, clustering, synchronous replication, asynchronous replication, and up to 84 drives.
• A core set of storage management features with the ONTAP Fundamentals software, including SSD read cache, hybrid storage pools, snapshots, quality of service, thin provisioning, compression, deduplication, encryption, quick data recovery, and asynchronous replication.
• Optional licensed functions, including WORM (write once, read many) data protection (SnapLock) and object storage tiering (FabricPool).
• Scale-out clustering of up to 12 ThinkSystem DM Series storage systems for NAS connectivity or up to 6 DM Series storage systems for SAN connectivity.
• Intuitive, web-based GUI for easy system setup and management.
• Lenovo XClarity support for centralized systems management of Lenovo x86 servers, switches, and storage, which provides automated agent-less discovery, inventory, monitoring, and additional platform-specific functions across multiple systems.
• Designed for 99.9999% availability with redundant hot-swap components, including controllers and I/O modules, power supplies, and non-disruptive firmware upgrades.
• Certified storage for Oracle VM.
• Certified storage for Citrix XenServer: http://hcl.xenserver.org/storage/910/Lenovo_DM_Series.

The ThinkSystem DM5000H supports the following drives:

• 2U24 SFF capacity-optimized SSDs: 960 GB, 3.84 TB, 7.68 TB, and 15.36 TB
• 2U24 SFF enterprise SAS HDDs: 900 GB, 1.2 TB, and 1.8 TB 10K rpm
• 2U12 LFF and 4U60 LFF high-capacity nearline HDDs: 4 TB, 8 TB, 10 TB, and 16 TB 7.2K rpm

All drives are dual-port and hot-swappable.

The ThinkSystem DM5000H supports attachment of the following ThinkSystem DM Series expansion enclosures:

• Up to 5 ThinkSystem DM240S 2U24 SFF enclosures.
• Up to 9 ThinkSystem DM120S 2U12 LFF enclosures.
• Up to 2 ThinkSystem DM600S 4U60 LFF enclosures.
• A combination of the DM240S, DM120S, and DM600S enclosures for a maximum of 144 drives.

Customers can intermix 2U24 SFF, 2U12 LFF, and 4U60 LFF expansion enclosures behind a 2U24 controller enclosure. This configuration delivers the added flexibility to mix 3.5-inch and 2.5-inch drives within a single system (but not within the enclosure).

More drives and expansion enclosures are designed to be dynamically added with virtually no downtime, which helps to quickly and seamlessly respond to ever-growing capacity demands.

The ThinkSystem DM5000H offers high levels of system and data availability with the following technologies:

• Dual-active controllers (high availability pair) with automatic load balancing and failover
• Mirrored, battery-backed controller NVRAM 
• Dual-port SAS HDDs and SSDs with automatic drive failure detection and rebuild
• Redundant, hot-swappable and customer replaceable hardware components, including SFP+ transceivers, controllers, I/O modules, power supplies, cooling modules (4U60 LFF only), and drives
• Automated failover for the data path between the host and the drives with multipathing
• Non-disruptive controller and drive firmware upgrades
• Scale-out clustering

The front of the ThinkSystem DM5000H or DM240S 2U SFF enclosure includes the following components:

• 24 SFF hot-swap drive bays.
• Enclosure status LEDs.
• Enclosure ID LED.

The following figure shows the rear of the ThinkSystem DM5000H 2U controller enclosure with 10GBASE-T host ports.

Figure 4. ThinkSystem DM5000H 2U controller enclosure rear view: 10GBASE-T host ports

The following table lists the ThinkSystem DM5000H storage system specifications.

Note: The supported hardware options, software features, and interoperability listed in this product guide are based on the ONTAP software version 9.7. For details about specific software releases that introduced support for certain hardware options and software features, refer to the Release notes of the particular software release for the ThinkSystem DM5000H that can be found at:
http://datacentersupport.lenovo.com

* Estimated performance based on internal measurements.
** For a detailed list of configuration limits and restrictions for a specific version of the software, refer to the Lenovo Data Center Support website:
http://datacentersupport.lenovo.com

Preconfigured and factory-integrated models of the ThinkSystem DM5000H Unified Hybrid Storage Array are configured by using the Lenovo Data Center Solution Configurator (DCSC):
http://dcsc.lenovo.com

The following table lists the preconfigured models of the ThinkSystem DM5000H.

Configuration note: 

• Two DM3000/DM5000 10GBASE-T controllers (feature code B39G) or two DM3000/DM5000 SFP+ controllers (feature code B39F) must be selected during the CTO configuration process, and both controllers must be of the same type (either 10GBASE-T or SFP+).

The ThinkSystem DM5000H controller enclosures ship with two DM3000/DM5000 10GBASE-T or SFP+ controllers. A controller provides interfaces for host connectivity, management, and internal drives, and it runs ONTAP storage management software. Each DM5000H controller enclosure provides 64 GB RAM, 8 GB battery-backed NVRAM, and 2 TB NVMe SSD flash cache (32 GB RAM, 4 GB NVRAM, and 1 TB NVMe SSD flash cache per controller).

The ThinkSystem DM5000H controller enclosures ship with four interconnect 10 GbE SFP+ ports (two ports per controller) to cable a directly-connected dual-controller HA pair or for switched cluster interconnect with multiple dual-controller HA pairs. Up to six HA pairs can be combined into a single SAN cluster or up to 12 HA pairs can be combined into a single NAS cluster.

The ThinkSystem DM5000H controller enclosures ship with one of the following interface types:

• 8x Universal SFP+ ports (four ports per controller) for 1/10 GbE NAS / iSCSI or 4/8/16 Gb FC host connectivity.
• 8x 1/10 GbE RJ-45 ports (four ports per controller) for 1/10 GbE NAS / iSCSI host connectivity.

Each DM5000H controller enclosure also provides four integrated 12 Gb SAS x4 expansion ports (Mini-SAS HD SFF-8644 connectors) (two ports per controller) for the attachment of the ThinkSystem DM Series expansion enclosures.

Configuration notes:

• Two controllers are required for selection. Both controllers must be of the same type (either 16 Gb FC / 10 GbE or 10GBASE-T, but not both types), and they must have matching configurations of the base ports (type and physical connections).
• A pair of the universal SFP+ base ports (e0c/0c and e0d/0d or e0e/0e and e0f/0f) in the system must have the same connectivity type (either Ethernet or Fibre Channel, but not both types) and the same type of physical connections; different pairs might have different types of connectivity.

The following table lists the controllers for the DM5000H Storage Array and supported connectivity options.

* Factory-installed only.

The ThinkSystem DM5000H supports attachment of the following DM Series expansion enclosures:

• Up to 5 ThinkSystem DM240S 2U24 SFF enclosures.
• Up to 9 ThinkSystem DM120S 2U12 LFF enclosures.
• Up to 2 ThinkSystem DM600S 4U60 LFF enclosures.
• A combination of the DM240S, DM120S, and DM600S enclosures for a maximum of 144 drives.

Note: The ONTAP Fundamentals software supports up to 84 drives.

DM240S 2U24 SFF, DM120S 2U12 LFF, and DM600S 4U60 LFF expansion enclosures can be intermixed behind a 2U24 controller enclosure. The expansion enclosures can be added to the system non-disruptively.

Each ThinkSystem DM Series expansion enclosure ships with two SAS I/O expansion modules. Each I/O expansion module provides two external 12 Gb SAS x4 ports (Mini-SAS HD SFF-8644 connectors labelled Port 1-4) that are used for connections to the ThinkSystem DM5000H and for daisy chaining the expansion enclosures between each other.

The following table lists ordering information for the supported expansion enclosure connectivity options.

The ThinkSystem DM5000H and DM240S 2U24 SFF enclosures support up to 24 SFF hot-swap drives, the DM120S 2U12 LFF expansion enclosures support up to 12 LFF hot-swap drives, and the DM600S 4U60 LFF expansion enclosures support up to 60 LFF hot-swap drives.

The following table lists supported drive packs for the controller and expansion enclosures.

Configuration notes:

The following table lists supported drive packs for the DM120S 2U12 LFF expansion enclosures.

The following table lists supported drive packs for the DM600S 4U60 LFF expansion enclosures.

Feature bundles

Controller software for the DM5000H is available in the following bundles of features:

• SAN Base (China only) (Feature BKKC) (only available with 3-year models, machine type 7D7V)
• SAN Premium (Feature BKKE) (China only, and only available with 3-year models, machine type 7D7V)
• Unified Fundamentals (All markets except China) (Feature B72U)
• Unified Base (China only) (Feature B5RH)
• Unified Premium (Feature B5RJ)

The following table summarizes the features in each bundle for the DM5000H.

The features are summarized as follows: 

• RAID-4, RAID-DP, and RAID-TEC data protection: Provides the flexibility to choose the level of data protection required and helps improve performance and availability with built-in spare capacity and by distributing data across all physical drives in the aggregate, sustaining to up to one (RAID-4), two (RAID-DP), or three (RAID-TEC) concurrent drive failures. 
• Thin provisioning: Optimizes efficiency by allocating storage space based on the minimum space required by each application at any given time, so that applications consume only the space they are actually using, not the total space that has been allocated to them, which allows customers to purchase storage they need today and add more as application requirements grow. 
• Compression: Provides transparent inline and post-process data compression to reduce the amount of storage that customers need to purchase and manage. 
• Deduplication: Performs general-purpose deduplication for removal of redundant data to reduce the amount of storage that customers need to purchase and manage. 
• Snapshots: Enables creation of read-only copies of data for backup, parallel processing, testing, and development, and have the copies available almost immediately. 
• Encryption: Provides software-based encryption for data at rest for enhanced data security with the traditional drives and embedded key management (requires the encryption-capable version of the ONTAP software). 
• Balanced placement: Provides automated workload distribution across the cluster to help increase utilization and performance. 
• Dynamic capacity expansion: Allows the capacity of a volume or aggregate to be expanded by adding new physical drives. 
• Adaptive Quality of Service: Simplifies operations and maintains consistent workload performance by defining QoS policies and automatically adjusting storage resources to respond to workload changes. 
• SnapRestore: Enables quick recovery of data by reverting a local volume or file to its previous state from a particular snapshot copy stored on the file system. 
• FlexClone: References snapshot metadata to create writable point-in-time copies of a volume. 
• FlexVol: Provides abstraction layer between the logical volume and its physical location in the storage array. 
• FlexCache: Speeds up access to data and offloads traffic from heavily accessed volumes for read-intensive workloads by placing frequently used data in cache locally or remotely (closer to the point of client access) and serving the data to the clients directly from cache without accessing the data source. 
• SnapMirror asynchronous replication: Provides storage system-based data replication between the storage systems containing source (local) and destination (remote) volumes by using asynchronous (at specified regular intervals) data transfers over IP communication links. 
• SyncMirror data protection: Adds extra level of data protection and availability by mirroring a pair of RAID aggregates. 
• Trusted Platform Module (TPM): For encryption enabled systems.  The encryption keys for the onboard key manager (OKM) are no longer stored in the boot device, but instead are stored in the physical TPM for systems so equipped, offering greater security and protection. Moving to the TPM is a nondisruptive process.
• MetroCluster IP: Provides storage system-based clustering with online, real-time data mirroring between the local and remote sites by using synchronous data transfers over IP communication links to deliver continuous availability with zero RPO and near-zero RTO. All storage systems in a MetroCluster IP configuration must be of the same model. New to ONTAP 9.11: MetroCluster with Storage Virtual Machine Disaster Recovery (SVM-DR) can now use a third site for the SVM-DR
• NVMe over TCP Protocol: Enables NVMe over TCP
• Data Protection Optimized (DPO): Increases the amount of concurrent SnapMirror sessions per node, as well as improving SnapMirror performance to the cluster.
• SnapMirror synchronous replication: Provides storage system-based data replication between the storage systems containing source (local) and destination (remote) volumes by using synchronous (as soon as the data is written to the source volume)
• FlexGroup: Enables a single volume to span across multiple clustered storage arrays to maximize storage capacity and automate load distribution. New to ONTAP 9.11: FlexGroups can now be created as SnapLock volumes.
• SnapVault disk-based storage backup: Enables data stored on multiple systems to be backed up to a central, secondary system quickly and efficiently as read-only snapshot copies. 
• SnapCenter: Provides application- and virtual machine-aware backup and restoration of data by using the Snapshots technology and leverages the SnapMirror capabilities of storage systems to provide onsite or offsite backup set mirroring for disaster recovery. 
• ONTAP S3: Expands the DM Series unified story and allows customers to manage, block, file, and object data from one interface. Customers can now natively store data in S3 buckets onboard the DM Series. 
• ONTAP S3 SnapMirror : Enables you to protect buckets in ONTAP S3 object stores using familiar SnapMirror mirroring and backup functionality. Requires ONTAP 9.11 or later on both source and destination clusters. Requires the Unified Premium Bundle.
• SnapMirror Cloud: A backup and recovery technology designed for ONTAP users who want to transition their data protection workflows to the cloud. SnapMirror Cloud is an extension to the family of SnapMirror replication technologies. While SnapMirror is frequently used for ONTAP-to-ONTAP backups, SnapMirror Cloud uses the same replication engine to transfer Snapshot copies for ONTAP to S3-compliant object storage backups.
• Multitenant Key Management (MTKM): Provides the ability for individual tenants or storage virtual machines (SVMs) to maintain their own keys through KMIP for NVE. With multitenant external key management, you can centralize your organization’s key management functions by department or tenant while inherently confirming that keys are not stored near the assets. This approach decreases the possibility of compromise.
• Anti-ransomware: Uses workload analysis in NAS (NFS and SMB) environments to proactively detect and warn about abnormal activity that might indicate a ransomware attack. When an attack is suspected, anti-ransomware also creates new Snapshot backups, in addition to existing protection from scheduled Snapshot copies. New to ONTAP 9.11: Optional multi-admin verification to approve administration functions that could result in data loss.

Add-on feature bundles:

• Security and Compliance Bundle: Licensed per 2-node HA Pair, the Security and Compliance Bundle provides built-in protection from ransomware and while also providing the ability to meet regulatory compliance and organizational data retention requirements.
  • Includes: Anti-ransomware feature with Multitenant Key Management (MTKM) and SnapLock

• Hybrid Cloud Bundle: Licensed per TB (3 Year & 5 Year Offerings) the Hybrid Cloud Bundle provides the ability to use S3 SnapMirror from ONTAP to the Public Cloud (AWS S3) and/or SnapMirror Cloud with participating ISV Backup providers.
  • Includes SnapMirror Cloud and FabricPool

Optional Extended features also available via Feature on Demand (FoD) (see the Extended ONTAP features section)

• FabricPool: FabricPool is a hybrid storage solution that uses an all flash (all SSD) aggregate as the performance tier and an object store as the external capacity tier. Data in a FabricPool is stored in a tier based on whether it is frequently accessed or not. Using a FabricPool helps you reduce storage cost without compromising performance, efficiency, or protection.
• SnapLock data protection: Creates Write-Once-Read-Many (WORM) non-rewritable, non-erasable data on hard disk drives to prevent files from being altered or deleted until a predetermined or default retention date.

Software maintenance is included in the DM5000H warranty and support (see Warranty and support for details).

Extended ONTAP features

FabricPool and SnapLock WORM data protection are optional extended features. To obtain these feature licenses, order the part numbers as listed in the following table. Upgrades are supported in specific bundles as listed in the Comparison of software features table.

* Field upgrade only; no factory installation.

Upgrading to Unified Premium ONTAP

To upgrade your existing ONTAP installation to Unified Premium ONTAP, use DCSC to specify the storage you already have installed, since the upgrade license is based on your existing configuration.
https://dcsc.lenovo.com/#/configuration/cto/7D4FCTO2WW?hardwareType=storage

The ThinkSystem DM5000H supports the following management interfaces:

• Lenovo ThinkSystem Storage Manager, a web-based interface via HTTPS for single-system management or centralized management of the cluster of systems, that runs on the storage system itself and requires only a supported browser (Microsoft Internet Explorer, Google Chrome, or Mozilla Firefox), so there is no need for a separate console or plug-in.
• Command line interface (CLI) via SSH or through serial console.
• Syslog, SNMP, and e-mail notifications.
• Optional Lenovo XClarity for discovery, inventory, monitoring, and alerts.

The ThinkSystem DM5000H, DM240S 2U24 SFF, and DM120S LFF enclosures ship with two redundant hot-swap 913 W (100 - 240 V) Platinum AC power supplies, each with an IEC 320-C14 connector.

The ThinkSystem DM600S 4U60 LFF expansion enclosures ship with two redundant hot-swap 2325 W (200 - 240 V) Platinum AC power supplies, each with an IEC 320-C20 connector.

Each ThinkSystem DM Series enclosure requires the selection of two power cables.

The following table lists the rack power cable and line cord options that can be ordered for the DM5000H, DM240S 2U24 SFF, and DM120S 2U12 LFF enclosures (two power cords per enclosure).

The following table lists the rack power cable and line cord options that can be ordered for the DM600S 4U60 LFF expansion enclosures (two power cords per enclosure).

The individually shipped ThinkSystem DM5000H, DM240S, and DM600S enclosures come with the ThinkSystem Storage Rack Mount Kit 2U24/4U60, and the individually shipped ThinkSystem DM120S enclosures come with the ThinkSystem Storage Rack Mount Kit 2U12. The rack mount kits are listed in the following table.

When the ThinkSystem DM Series enclosures are factory-integrated and shipped installed in a rack cabinet, the rack mount kits that support Ship-in-Rack (SIR) capabilities are derived by the configurator.

The following table summarizes the rack mount kit features and specifications.

‡ The rack cabinet must be at least 1100 mm (43.31 in.) deep for 4U60 enclosures.
* The majority of the enclosure components can be serviced from the front or rear of the enclosure, which does not require the removal of the enclosure from the rack cabinet.
** If a 0U PDU is used, the rack cabinet must be at least 1000 mm (39.37 in.) deep for 2U12 and 2U24 enclosures, or at least 1200 mm (47.24 in.) deep for 4U60 enclosures.
^ Measured when mounted on the rack, from the front surface of the front mounting flange to the rear most point of the rail.

The ThinkSystem DM5000H controller enclosure has the following dimensions and weight (approximate):

• Height: 85 mm (3.4 in.)
• Width: 447 mm (17.6 in.)
• Depth: 483 mm (19.0 in.)
• Weight (fully configured): 27.6 kg (60.8 lb)

The ThinkSystem DM5000H and DM240S 2U24 SFF enclosures are supported in the following environment:

• Air temperature:
  • Operating:
    • DM5000H and DM240S 2U24 SFF: 5 °C - 45 °C (41 °F - 113 °F)
    • DM120S 2U12 LFF and DM600S 4U60 LFF: 10 °C - 40 °C (50 °F - 104 °F)
  • Non-operating: -40 °C - +70 °C (-40 °F - 158 °F)
  • Maximum altitude: 3050 m (10,000 ft)
• Relative humidity:
  • Operating: 8% - 90% (non-condensing)
  • Non-operating: 10% - 95% (non-condensing)
• Electrical power:
  • DM5000H
    • 100 to 127 (nominal) V AC; 50 Hz or 60 Hz; 5.35 A
    • 200 to 240 (nominal) V AC; 50 Hz or 60 Hz; 2.67 A
    • Maximum system power load: 508 W
  • DM240S 2U24 SFF
    • 100 to 127 (nominal) V AC; 50 Hz or 60 Hz; 4.11 A
    • 200 to 240 (nominal) V AC; 50 Hz or 60 Hz; 2.05 A
    • Maximum system power load: 390 W
  • DM120S 2U12 LFF
    • 100 to 127 (nominal) V AC; 50 Hz or 60 Hz; 3.56 A
    • 200 to 240 (nominal) V AC; 50 Hz or 60 Hz; 1.78 A
    • Maximum system power load: 338 W
  • DM600S 4U60 LFF
    • 200 to 240 (nominal) V AC; 50 Hz or 60 Hz; 8.11 A
    • Maximum system power load: 1541 W
• Heat dissipation:
  • DM5000H: 1733 BTU/hour
  • DM240S 2U24 SFF: 1331 BTU/hour
  • DM120S 2U12 LFF: 1153 BTU/hour
  • DM600S 4U60 LFF: 5258 BTU/hour
• Acoustical noise emission:
  • DM5000H: 6.9 bels
  • DM240S 2U24 SFF: 6.9 bels
  • DM120S 2U12 LFF: 6.3 bels
  • DM600S 4U60 SFF: 7.2 bels

The DM5000H and expansion enclosures have a 1-year or 3-year warranty based on the machine type of the system, as listed in the following table.

The standard warranty terms are customer-replaceable unit (CRU) and onsite (for field-replaceable units FRUs only) with standard call center support during normal business hours and 9x5 Next Business Day Parts Delivered.

Lenovo’s additional support services provide a sophisticated, unified support structure for your data center, with an experience consistently ranked number one in customer satisfaction worldwide. Available offerings include:

• Premier Support

  Premier Support provides a Lenovo-owned customer experience and delivers direct access to technicians skilled in hardware, software, and advanced troubleshooting, in addition to the following:

  • Direct technician-to-technician access through a dedicated phone line
  • 24x7x365 remote support
  • Single point of contact service
  • End to end case management
  • Third-party collaborative software support
  • Online case tools and live chat support
  • On-demand remote system analysis
• Warranty Upgrade (Preconfigured Support)

  Services are available to meet the on-site response time targets that match the criticality of your systems.

  • 3, 4, or 5 years of service coverage
  • 1-year or 2-year post-warranty extensions
  • Foundation Service: 9x5 service coverage with next business day onsite response. YourDrive YourData is an optional extra (see below).
  • Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select markets). Bundled with YourDrive YourData.
  • Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select markets). Bundled with YourDrive YourData.
• Managed Services

  Lenovo Managed Services provides continuous 24x7 remote monitoring (plus 24x7 call center availability) and proactive management of your data center using state-of-the-art tools, systems, and practices by a team of highly skilled and experienced Lenovo services professionals.

  Quarterly reviews check error logs, verify firmware & OS device driver levels, and software as needed. We’ll also maintain records of latest patches, critical updates, and firmware levels, to ensure you systems are providing business value through optimized performance.

• Technical Account Management (TAM)

  A Lenovo Technical Account Manager helps you optimize the operation of your data center based on a deep understanding of your business. You gain direct access to your Lenovo TAM, who serves as your single point of contact to expedite service requests, provide status updates, and furnish reports to track incidents over time. In addition, your TAM will help proactively make service recommendations and manage your service relationship with Lenovo to make certain your needs are met.

• Enterprise Server Software Support

  Enterprise Software Support is an additional support service providing customers with software support on Microsoft, Red Hat, SUSE, and VMware applications and systems. Around the clock availability for critical problems plus unlimited calls and incidents helps customers address challenges fast, without incremental costs. Support staff can answer troubleshooting and diagnostic questions, address product comparability and interoperability issues, isolate causes of problems, report defects to software vendors, and more.

• YourDrive YourData

  Lenovo’s YourDrive YourData is a multi-drive retention offering that ensures your data is always under your control, regardless of the number of drives that are installed in your Lenovo server. In the unlikely event of a drive failure, you retain possession of your drive while Lenovo replaces the failed drive part. Your data stays safely on your premises, in your hands. The YourDrive YourData service can be purchased in convenient bundles and is optional with Foundation Service. It is bundled with Essential Service and Advanced Service.

• Health Check

  Having a trusted partner who can perform regular and detailed health checks is central to maintaining efficiency and ensuring that your systems and business are always running at their best. Health Check supports Lenovo-branded server, storage, and networking devices, as well as select Lenovo-supported products from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.

Examples of region-specific warranty terms are second or longer business day parts delivery or parts-only base warranty.

If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will dispatch a service technician to the customer site to perform the replacement. Onsite labor under base warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units (FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor under base warranty.

If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement parts that are under base warranty (including FRUs) that will be sent to a requested location for self-service. Parts-only service does not include a service technician being dispatched onsite. Parts must be changed at customer’s own cost and labor and defective parts must be returned following the instructions supplied with the spare parts.

Lenovo Services is a dedicated partner to your success. Our goal is to reduce your capital outlays, mitigate your IT risks, and accelerate your time to productivity.

Here’s a more in-depth look at what we can do for you:

• Asset Recovery Services

  Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life equipment in a cost-effective and secure way. On top of simplifying the transition from old to new equipment, ARS mitigates environmental and data security risks associated with data center equipment disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining market value, yielding maximum value from aging assets and lowering total cost of ownership for your customers. For more information, see the ARS page, https://lenovopress.com/lp1266-reduce-e-waste-and-grow-your-bottom-line-with-lenovo-ars.

• Assessment Services

  An Assessment helps solve your IT challenges through an onsite, multi-day session with a Lenovo technology expert. We perform a tools-based assessment which provides a comprehensive and thorough review of a company's environment and technology systems. In addition to the technology based functional requirements, the consultant also discusses and records the non-functional business requirements, challenges, and constraints. Assessments help organizations like yours, no matter how large or small, get a better return on your IT investment and overcome challenges in the ever-changing technology landscape.

• Design Services

  Professional Services consultants perform infrastructure design and implementation planning to support your strategy. The high-level architectures provided by the assessment service are turned into low level designs and wiring diagrams, which are reviewed and approved prior to implementation. The implementation plan will demonstrate an outcome-based proposal to provide business capabilities through infrastructure with a risk-mitigated project plan.

• Basic Hardware Installation

  Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and network, check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing your team to focus on other priorities.

• Deployment Services

  When investing in new IT infrastructures, you need to ensure your business will see quick time to value with little to no disruption. Lenovo deployments are designed by development and engineering teams who know our Products & Solutions better than anyone else, and our technicians own the process from delivery to completion. Lenovo will conduct remote preparation and planning, configure & integrate systems, validate systems, verify and update appliance firmware, train on administrative tasks, and provide post-deployment documentation. Customer’s IT teams leverage our skills to enable IT staff to transform with higher level roles and tasks.

• Integration, Migration, and Expansion Services

  Move existing physical & virtual workloads easily, or determine technical requirements to support increased workloads while maximizing performance. Includes tuning, validation, and documenting ongoing run processes. Leverage migration assessment planning documents to perform necessary migrations.

The ThinkSystem DM Series enclosures conform to the following regulations:

• United States: FCC Part 15, Class A; UL 60950-1
• Canada: ICES-003, Class A; CAN/CSA-C22.2 60950-1
• Mexico NOM
• European Union: CE Mark (EN55032 Class A, EN55024, IEC/EN60950-1); ROHS Directive 2011/65/EU
• Russia, Kazakhstan, Belarus: EAC
• China: CCC GB 4943.1, GB 17625.1, GB 9254 Class A; CELP; CECP
• Japan: VCCI, Class A
• Taiwan: BSMI CNS 13438, Class A; CNS 14336-1
• Korea KN32/35, Class A
• Australia/New Zealand: AS/NZS CISPR 22 Class A

Lenovo provides end-to-end storage compatibility testing to deliver interoperability throughout the network. The ThinkSystem DM5000H Unified Hybrid Storage Array supports attachment to Lenovo servers by using NAS (NFS and CIFS/SMB), iSCSI, and Fibre Channel storage connectivity protocols.

For end-to-end storage configuration support, refer to the Lenovo Storage Interoperation Center (LSIC):
https://datacentersupport.lenovo.com/us/en/lsic

Use the LSIC to select the known components of your configuration and then get a list all other supported combinations, with details about supported hardware, firmware, operating systems, and drivers, plus any additional configuration notes. View results on screen or export them to Excel.

The following table lists the Ethernet storage switch that can be used with the ThinkSystem DM5000H Unified Hybrid Storage Array for cluster interconnect and MetroCluster IP configurations.

For more information, see the BES-53248 Ethernet Storage Switch for Lenovo Product Guide:
http://lenovopress.com/lp1226

Lenovo offers the ThinkSystem DB Series of Fibre Channel SAN switches for high-performance storage expansion. See the DB Series product guides for models and configuration options:

• ThinkSystem DB Series SAN Switches:
  https://lenovopress.com/storage/switches/rack#rt=product-guide

The following table lists the supported rack cabinets.

For specifications about these racks, see the Lenovo Rack Cabinet Reference, available from:
https://lenovopress.com/lp1287-lenovo-rack-cabinet-reference

For more information, see the list of Product Guides in the Rack cabinets category:
https://lenovopress.com/servers/options/racks

The following table lists the power distribution units (PDUs) that are offered by Lenovo.

For more information, see the Lenovo Press documents in the PDU category:
https://lenovopress.com/servers/options/pdu

The following table lists the uninterruptible power supply (UPS) units that are offered by Lenovo.

† Only available in China and the Asia Pacific market.

For more information, see the list of Product Guides in the UPS category:
https://lenovopress.com/servers/options/ups

Lenovo Financial Services reinforces Lenovo’s commitment to deliver pioneering products and services that are recognized for their quality, excellence, and trustworthiness. Lenovo Financial Services offers financing solutions and services that complement your technology solution anywhere in the world.

We are dedicated to delivering a positive finance experience for customers like you who want to maximize your purchase power by obtaining the technology you need today, protect against technology obsolescence, and preserve your capital for other uses.

We work with businesses, non-profit organizations, governments and educational institutions to finance their entire technology solution. We focus on making it easy to do business with us. Our highly experienced team of finance professionals operates in a work culture that emphasizes the importance of providing outstanding customer service. Our systems, processes and flexible policies support our goal of providing customers with a positive experience.

We finance your entire solution. Unlike others, we allow you to bundle everything you need from hardware and software to service contracts, installation costs, training fees, and sales tax. If you decide weeks or months later to add to your solution, we can consolidate everything into a single invoice.

Our Premier Client services provide large accounts with special handling services to ensure these complex transactions are serviced properly. As a premier client, you have a dedicated finance specialist who manages your account through its life, from first invoice through asset return or purchase. This specialist develops an in-depth understanding of your invoice and payment requirements. For you, this dedication provides a high-quality, easy, and positive financing experience.

For your region-specific offers, please ask your Lenovo sales representative or your technology provider about the use of Lenovo Financial Services. For more information, see the following Lenovo website:

https://www.lenovo.com/us/en/landingpage/lenovo-financial-services/

For more information, see the following resources:

• Lenovo Data Center Unified Storage product page
  https://www.lenovo.com/us/en/c/data-center/storage/unified-storage
• Lenovo Data Center Solution Configurator
  http://dcsc.lenovo.com
• ThinkSystem DM Series documentation
  http://thinksystem.lenovofiles.com/storage/help/topic/ontap_software/overview.html
• ONTAP Ransomware Protection
  https://thinksystem.lenovofiles.com/storage/help/topic/ontap_anti-ransomware/anti-ransomware.pdf
• Lenovo Data Center Support - ThinkSystem DM5000H
  http://datacentersupport.lenovo.com/us/en/products/storage/lenovo-storage/thinksystem-dm5000h